Shipping Policy

Thank you for shopping with Hausley.

We are committed to delivering your order as quickly and safely as possible.

Processing Time

Orders are processed within 1 to 3 business days after payment has been confirmed.

Orders are not processed or shipped on weekends or South African public holidays.

Shipping Area

Hausley currently ships within South Africa only.

Delivery Times

Estimated delivery time within South Africa:

• 7–15 business days

Delivery times are estimates only and may vary due to courier delays, weather conditions, high order volumes, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take 2–5 business days to become active.

Shipping Delays

Although we aim to deliver within the estimated timeframe, delays may occasionally occur.

Hausley is not responsible for delays caused by third-party couriers, customs (where applicable), weather conditions, or other events beyond our control.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order.

Hausley is not responsible for orders shipped to incorrect addresses provided by the customer.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date.

We will work with the courier to investigate the issue and provide an appropriate solution where possible.

Contact Us

If you have any questions regarding shipping, please contact us:

Email: austenjama@gmail.com